Privacy Policy

LAST UPDATE: 2 June 2016

This Privacy Policy is part of the Terms of Service.

Our Privacy Policy explains what type of information is collected from you when you use our Services, how you may access and update that information, how we use and share that information, and how we protect your information and privacy.

When this Privacy Policy applies

Our Privacy Policy applies to all of our Services, including our Site and App, but excluding Services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Services may contain links to third-party websites, applications, products and services. Our Services may also use or offer products or services from third parties. Our Services may include a tool that allows you to sign in or share content using information from your Exciting Space account with a third-party service (such as Facebook or Twitter). Our Privacy Policy does not apply to services offered by other companies or individuals.

Our Privacy Policy does not cover the information practices of other companies and organisations that advertise our Services and that may use cookies and other technologies that recognize you as an Exciting Space Services User to serve and offer relevant ads to you, on other websites, after you have accessed or used our Services.

Information that we collect

We collect different types of information:

  • Personal Information: data that can be used to personally identify a person, such as the name, email address, or other data which can be reasonably linked to such information by us. We will ask you for your consent before using information for a purpose other than those set out in this Privacy Policy.

  • Non-personal information: data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

If we combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

We may combine personal information from one of our Services with personal information from another Service provided by us.

We collect information in two basic ways:

  • We request you to provide us with certain information (e.g. when you create an Exciting Space Account, we request you certain personal information, such as your name and email address). You are not required to provide the information that we request, but, if you chose not to do so, we may not be able to provide you with our Services or respond to your queries.

  • We collect information through our Services as you use and interact with them (e.g. we use GPS, your IP Address and other technologies to determine your devices’ approximate location).

Personal Information

The following are some examples of the types of personal information we may collect and how we may use it:

  • When you create an Exciting Space Account, download our App or a software update, contact us, register to the Exciting Space mailing list or newsletters, or participate in an online survey, we may collect a variety of information, including your name, date of birth, mailing address, phone number, email address and contact preferences. When you purchase a product or a service on Exciting Space Shop, we may also collect your credit card information. We may also collect other personal information that you have chosen to associate with your own social media account(s), including the full name and nickname.

  • We may use personal information to help us create, develop, operate, deliver, maintain, protect and improve our Services, Content and advertising, to develop new Services, to provide personalized Content, for loss prevention and anti-fraud purposes, and to protect our Users and us.

  • We may also use personal information for internal purposes such as auditing, marketing, fundraising, data analysis, and research to improve our Services and customer communications.

  • We may use your personal information to send important notices, from time to time, such as communications about purchases and changes to our Terms of Service. This information is important to your interaction with us, thus you may not opt out of receiving these communications.

  • We may also use your personal information to keep you posted on our latest product announcements, software updates, and upcoming tours and events. If you don’t want to be on our mailing list, you can opt out anytime.

  • We may also use your personal information to obtain, respond to and manage feedback from travellers and Users in general.

  • If you enter into a contest or similar promotion we may use the information you provide to administer those programs.

  • We may use your personal information in some location-based services offered by us. You may withdraw consent to us and our partners’ and licensees’ collection, use, transmission, processing and maintenance of account data at any time by not using the location-based features and turning off the location services settings on your device and computer.

  • When you share Content or User Content with family and friends using our Services, or invite others to participate in our Services or forums, we may collect the information you provide about those people such as name, mailing address, email address, and phone number. We will use such information to fulfil your requests, provide the Service, or for anti-fraud purposes.

Non-Personal Information

The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where a the Service is used so that we can better understand customer behaviour and improve our Services and advertising.

  • We and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device, in order to provide and improve location-based services in our Services. We may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. You may withdraw consent to us and our partners’ and licensees’ collection, use, transmission, processing and maintenance of location at any time by not using the location-based features and turning off the location services settings on your device and computer.

  • We may collect information about the video activity of each User, including video trails that a User watches, video trails that a User shares, and watching frequency, so that we can better understand customer behaviour and improve our Services and advertising.

  • We may collect information regarding customer activities on our Site, App, Exciting Space Shop, and from our other Services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

  • We may collect and store details of how you use our Services, including search queries. This information may be used to improve the relevancy of results provided by our Services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.

  • With your explicit consent, we may collect data about how you use your device and applications in order to help us improve our App and other Exciting Space applications.

Cookies and other technologies

Our Services, such as the Site, the App, email messages and advertisements use various technologies to collect and store information, including “cookies”, pixel tags, web beacons and other technology that identify your browser or device.

We and our partners use these technologies to help us better understand User behaviour, tell us which parts of our Services people have visited, improve User experience and the overall quality of our Services, and facilitate and measure the effectiveness of advertisements and web searches:

  • Cookies and other technologies track Users' activity through our Services, and we use the gathered information to e.g. improve our Site, our App, or service architecture, offer interactive features, offer local station content, recall specific information during subsequent visits to our Services, and direct more relevant sponsorship acknowledgments to the User;

  • Cookies and other technologies control the number of times you see a given ad in mobile advertising services, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns;

  • Cookies and other technologies remember personal information when you use our Site, our APP and other Services, and this enables us to make your experience more convenient and tailored.

  • Pixel tags enable us to know when an email has been opened or accessed. We may use this information to reduce or eliminate messages sent to Users.

  • We may use a “click-through URL” linked to our Content in some of our email messages, and we track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications.

  • We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyse trends, to administer the Site, to learn about user behaviour on the Site, to improve our Services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.

If you want to disable cookies, check with your browser provider to find out how to disable cookies. Please note that certain features of our Services will not be available once cookies are disabled.

If you prefer not to be tracked by “click-through URL”, you should not click text or graphic links in the email messages.

Information that we share

  • Disclosure to Third Parties: At times we may make certain personal information available to strategic partners that work with us to provide Services, or that help us market to customers. We will only share personal information to provide or improve our Services and advertising; personal information will not be shared with third parties for their marketing purposes.

  • Disclosure to Service Providers: We share personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our Services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Exciting Space operates.

  • Mandatory Disclosures: It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Exciting Space to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

  • Other Disclosures: We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Information Security

We have in place measures to protect us and our Users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we collect online:

  • We encrypt credit card information provided to the Exciting Space Shop by 128-bit encryption and Secure Sockets Layer (SSL) security features, which scramble your personal information so that only your browser and the Exciting Space Shop's server can decipher it.

  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

  • We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us and who are subject to statutory or contractual confidentiality obligations.

Please remember, however, that no Internet, email or mobile transmission is ever fully secure or error free. Most email and mobile transmissions are not encrypted, so you should take special care in deciding what information you send to us via email, SMS or text message, or other mobile transmission.

Also, when you post User Content or otherwise use some of our Services, the information you share is visible to other Users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances.


We do not knowingly collect, use or disclose personal information from children under the minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of a child under the minimum age on the relevant jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.

Accessing and updating Personal Information

You can help ensure that your contact information is accurate, complete, and up to date by logging in to your Exciting Space Account. For other personal information we hold, we will provide you with access for any purpose including to request that we correct or update the data if it is inaccurate or delete the data if Exciting Space is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the contacts displayed in our contact page.

Retention of Personal Information

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

How to contact us

If you have any questions or concerns about this Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction.


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